Printer setup, linkage and troubleshooting (KB0012195)

DOCUMENT PRODUCTION PREREQUISITES

To print Booking File related documents, e.g. Ticket, Itinerary, etc.., it is necessary to have a correct setup within the AAT (Agency Authorization Table). This setup is also referred to as ‘linkage’.

The prerequisites include the following:

Output Device Addresses (OUTPUT)
Authorized Airlines (AUTH)

The Output Device Addresses (OUTPUT) is a mandatory field for document production. OUTPUT shows the address of the printers and devices which are authorized to receive data generated in the name of the agency account.

Note: More than one GTID can be added at a time if separated by a slash or end item in the add entry.

The alpha character following the address indicates the type of transmission traffic being received:

P = ticket or itinerary printer
M = MIR device
X = printability printer
S = satellite printer

To verify your linkage, you can use the following format: HMLD or HMLDPCC (display linkage for all terminals in pseudo city).

To display a list of the Output devices for your office, you need to display first the AAT table of your agency and verify the OUTPUT field.

Display the AAT by typing:

JAPCC/D in 1G, where PCC is the Galileo pseudo city code
$-PCC/D in 1V, where PCC is the Apollo pseudo city code

After identifying the ticketing, itinerary and MIR devices, you can link to them using the following formats:

Format Item:	Description:
HMLMF52303DT	Link terminal to ticketing printer GTID F52303 (DT - Demand Ticket)
HMLMF22302DI	Link terminal to itinerary printer GTID F22302 (DI - Demand Itinerary)
HMLMF72203DA	Link terminal to MIR printer GTID F72203 (DA - Demand Accounting)
HMLMDB7670DX	Link terminal to PRT DEV GTID DB7670 (DX - Demand printability)

You can link to them all in one format by typing: HMLMxxxxxxDT/xxxxxxDI/xxxxxxDA and press enter.

NOTE – an easy remember these entries are Help Me Link Machine – HMLM and How is My Link Doing – HMLD.

Besides the ones listed above, the following printer linkage codes are available:

Format Item:	Description:
DS	Demand satellite print
DIE	Demand invoice/itinerary/electronic ticket supporting document print

Note: If your agency only issues e-tickets then you do not need to link to a ticket printer GTID. However if your agency issues EMDs, then you must link to a printer GTID in order to issue both EMDs and e-tickets, even though you do not physically produce a document.

If you determine that you are incorrectly linked or simply wish to delink from a device, you can use the following entries:

Format Item:	Description:
HMLM/DELINK	Delink from all printers
HMLM/DELINK/T	Delink from ticket printer only
HMLM/DELINK/I	Delink from itinerary printer only
HMLM/DELINK/A	Delink from MIR device only
HMLM/DELINK/S	Delink from satellite ticket printer only

SETTING PRINTER FORM TYPES FOR HOST PRINTERS IN TRAVELPORT+ SMARTPOINT

When printing or interfacing from Apollo and Galileo, each device must have the appropriate printer form type set for its printer type. A ticketing device must have a type of T, and itinerary device must have a type of I, etc.

LINKING TO PRINTERS

To determine if a form type has been set for your printers, you must first link to your printers.

To verify enter:

Format Item:	Description:
HMLMxxxxxxDT	Link to ticket printer
HMLMxxxxxxDI	Link to itinerary printer
HMLMxxxxxxDA	Link to MIR device

Note: Where xxxxxx is the printer address (GTID).

View the FM column to determine if a form type is configured:

To find out more about the ADP Document Options Table, click here.

SETTING PRINTER FORM TYPES

Enter HMOMxxxxxx-FORM TYPE where xxxxxx is the printer device.

Example: HMOMD2BED2-TKT

Form Types:

TKT = Ticket
ITN = Itinerary
BLK = Hard Copy
MIR = No Form Type is used for MIR devices

Note: There is also a special case when the default type for the GTIDs in HMET table should always be ITN, however it is showing BLK or TKT. The workaround is the same, change the FM to the correct type as per the device.

Example:

DISPLAYING PRINTER STATUS

DISPLAY LINK

To display the link status between the workstation and the printer devices, enter: HMLD (How’s My Link Doing?)

Screen response:

Screen description:

Format Item:	Description:
CRT	Workstation GTID
TKT DEV	Ticket Printer GTID
ITN DEV	Itinerary Printer GTID The system adds ‘D’ for Demand Itinerary. It does not form part of the GTID itself
MIR DEV	MIT Printer GTID The system adds ‘D’ for Demand MIR. It does not form part of the GTID itself.
ST	Status; U = Up D = Down B = Busy
FM	ForM - also referred to as Stock or Paper Type. This designates the type of "paper" within the printer: T = Tickets I = Itinerary B = Blank

CHANGING THE STATUS OF MY PRINTER OR BACK-OFFICE SYSTEM (MIR)

If your printer or back-office system status is D (Down), or B (Busy) you can change it to U (UP).

Message PRINTER BUSY/DOWN may be received at ticketing, refund or other issuing commands if the status is D or B.

Note: In the example, the itinerary device C5F062 (printer) and back-office system F101BA (MIR) both show the status (ST) as D (Down).

Make the following entries to bring the status to Up.

Enter: HMOMC5F062–U

Enter: HMOMF101BA–U

Format Item:	Description:
HMOM	Change Status (Help Me Operate Machine)
C5F062 F101BA	GTIDs of Printer / Back-office system Note: The first 6 characters identify the printer GTID. Disregard the final D
-U	Separator and UP status

Example screen:

Enter HMLD to check the linkage for all three printers/devices.

PRINTER ISSUE - TROUBLESHOOTING

Delete an image from the Demand Pending buffer when I get the error response: INVALID DELETE - TRANSMISSION BEGUN

Enter HQB/ITN/DPor HQB/MDto display the image in the demand pending buffer and scroll down if needed.
Enter HQM/DELETEto delete the image.

Note: If you receive the Invalid Delete Transmission Begun error, it may be possible to continue issuing tickets/document until the image auto deletes after 24 hours. If you can issue tickets/documents, you are finished with these steps. If you cannot issue tickets/documents, continue to the next step.

Enter HMETto check the status of the support document printer shown in the HMET table.
If required, enter HMLMGTIDDIto link to this printer.
EnterHMOMGTID-Uto bring the printer status up.
Ensure you are also linked to the ATB/Ticket device, then enter HMOMGTID-Dto bring the status DOWN, then enter HMOMGTID-Uto bring the status UP.

Note: If you are still unable to delete images from the pending buffer and have tried unsuccessfully to issue another document “past” the stuck image, you will need to call the helpdesk.

Please visit the knowledge base for additional information on fallback and recovery procedures for the itinerary printer , Print Manager and MIR. For Printer Issues - Advanced procedures, please click here.