Agent Guide: Client ID (SSL Thumbprint) Reset – Updated Process

Agent Guide: Client ID (SSL Thumbprint) Reset – Updated Process

Important: Client ID (SSL Thumbprint) resets can no longer be done via MyTravelport.

How to Get Help with a Client ID Reset

If you are experiencing connection issues in Smartpoint or Galileo/Apollo, please request assistance using one of the following methods:

• Email Support: Send an email to support@travelportsa.com
• Website Support / Agent Support: Log a request via Agent Support on https://travelportsa.com/
• A screenshot of the error message
• Your PCC
• Your sign-on
• A brief description of the issue
• Cannot Connect to Host
• Remote Host Not Responding
• Other similar host or connection-related errors

What to Include in Your Request

To avoid delays, please ensure the following information is provided:

Common Errors That May Require a Client ID Reset